This section contains answers to common
questions about Quest 88 and our products and services. If we
haven't answered your question here, please complete our online
enquiry form.
Q: Can you service our existing Kaye
walkers?
A: Quest 88 provides an
equipment clinic service, providing an opportunity for each
walker to be assessed for damage and wear.
Q: (PARENTS) Do I need to involve our
physiotherapist? Can I buy direct?
A: Quest 88 will always
advise you to involve a Physiotherapist, or in some cases an
Occupational Therapist, wherever possible in your purchasing
decision.
IMPORTANT: In certain circumstances, when the
right equipment and other parameters have been established with
your therapist, Quest 88 is happy to supply direct to the home.
This is something you may wish to consider if waiting lists for
equipment are long or if only very old loan equipment is available
- talk to your therapist about this. There are charities that can
assist with funding in most cases.
Q: How can I find
out which product is the most suitable?
A: You can simply arrange a
demonstration. There is no obligation to buy and it is the
best way to establish the exact size, support requirements and
accessories you will need. This can be arranged at a mutually
convenient date and venue and gives you the opportunity to see and
try the equipment first hand.
Quest 88 believes in delivering the best
equipment solutions for the individual and so trying equipment is
important. Quest 88 equipment is rich in features and accessories
which need to be tried and explained. Unfortunately 'straight out
of the box' solutions can deprive children from having the best
start.
Q: I cannot find
any prices on this website!
A: This is for the simple
reason that our products often have a numerous or complex
accessories and options, many of which require some one to one
explanation. There is no such thing as a ball park price for this
type of equipment, as the final solution can be as unique as the
person it is prescribed for. If you are familiar with our products
and accessories and would like a pricelist, please add products on
this site to your online enquiry basket and select pricelists from
the 'follow up' drop-down.
Q: How and when do
I need to pay (Direct Sales)?
A: A small deposit may be
requested initially, particularly for customized products or
accessories. We will not debit your card for the full amount until
the goods are ready for despatch. You can pay via credit card over
the phone, by cheque or bankers draft. Children's tricycle order
require a 12.5% deposit.
Q: Can I get help
with funding this equipment?
A: There are several
ways in which you may be able to obtain financial help. There are
charities of all shapes and sizes that may be able to assist. These
charities are numerous and range from your local supermarket
through to very specific charities for the disabled such as the
Caudwell Trust ( http://www.caudwellcharitabletrust.com/
), and the Newlife Charity (http://www.newlifecharity.co.uk/ )
Go to our useful links section on this site
or contact Quest 88 for more information about charities.
Q: Do I need to
pay V.A.T?
A: Not necessarily. If a
piece of equipment is purchased for home use, the parent or
guardian may declare as such and claim exemption from paying VAT on
a VAT Exemption Certificate (PDF).
Charities may be exempted by providing
details of their charity number alternatively if money has been
raised through voluntary activity other than through a charity,
exemption may be obtained by the signing of a VAT Exemption
Certificate (PDF) by the groups organiser or treasurer.
Q: Sterilisation
and Hygiene Control
A: The majority of the
products in the Quest 88 portfolio fall under the Miscellaneous
items of equipment section of the MAC Manual (Published by the
Microbiology Advisory comittee to Department of Health Medical
Devices Directorate).
Specific cleaning regimes are detailed in the
product user instructions but in general, given their componentry,
Quest 88 products are surface disinfected using non-bleach (Sodium
based) cleaning agents.
One notable exception is the electric
standing frame sling/harness when used in a multi-user environment.
New washable harnesses are now available. Further details from
Quest 88 on 01952 463050.
Q: Do I need
to keep the equipment packaging?
A: Equipment packaging can
vary in size tremendously and the prospect of storing the larger
boxes is not one most people welcome. Quest 88 asks that if it is
practical to keep packaging for the first 3 months, then please do
so. This would greatly assist us should we need to collect the
equipment for assessment or repair. Please re-use packaging
wherever you can.
Q: Can I get
replacement stickers and labels?
A: Should these be worn or
damaged, product stickers and warning labels can be obtained from
Quest 88 Limited free of charge. Re-issued equipment is more and
more common and so products are in circulation without the
appropriate labels. Please email us if you are unsure.
Q: Who should I
report a faulty item to?
A: You should contact Quest
88 immediately should a product fail or in the event of an accident
or near miss occurring. It is also vital that you take the product
out of use and label it accordingly. Inform your colleagues, family
members of your findings so that the incident is not repeated.
If the fault or incident involves what is
classed as a medical device, you may also be required to report it
to the Medicines and Healthcare products Regulatory Agency or MHRA.
Contact your supervisor for guidance. In any event - please contact
Quest 88 Limited immediately!