A: The majority of the products in the Quest 88 portfolio fall under the Miscellaneous items of equipment section of the MAC Manual (Published by the Microbiology Advisory comittee to Department of Health Medical Devices Directorate).

Specific cleaning regimes are detailed in the product user instructions but in general, given their componentry, Quest 88 products are surface disenfected using non-bleach (Sodium based) cleaning agents.

One notable exception is the electric standing frame sling/harness when used in a multi-user environment. New washable harnesses are now available. Further details from Quest 88 on 01952 463050.

Q: Do I need to keep the equipment packaging?

A: Equipment packaging can vary in size tremendously and the prospect of storing the larger boxes is not one most people welcome. Quest 88 asks that if it is practical to keep packaging for the first 3 months, then please do so. This would greatly assist us should we need to collect the equipment for assessment or repair. Please re-use packaging wherever you can.

Q: Can I get replacement stickers and labels?

A: Product stickers and warning labels can be obtained from Quest 88 Limited free of charge. Should these be worn or damaged please do not delay in requesting these from us.

Q: How do I clean my equipment?

A: Instructions for cleaning and maintenance can be found on the rearmost pages of your products user instructions. If you are without user instructions, they can be found on this site under the appropriate product page. You can also ring us direct and obtain further practical tips and advice.

Q: I need help setting up this equipment, HELP!

A: It is not always practical to assist in person with the setting up of equipment; however there are other ways we may be able to assist. The best way is to talk to one of our product advisors over the phone. Whilst Quest 88 tries to make its product user instructions intuitive and straightforward you may wish to speak to us direct. Please call us on 01952 463050 or contact your local Quest 88 representative.

Q: Who should I report a faulty item to?

A: You should contact Quest 88 immediately should a product fail or in the event of an accident or near miss occurring. It is also vital that you take the product out of use and label it accordingly. Inform your colleagues, family members of your findings so that the incident is not repeated.

If the fault or incident involves what is classed as a medical device, you may also be required to report it to the Medicines and Healthcare products Regulatory Agency or MHRA. Contact your supervisor for guidance.

In any event contact Quest 88 Limited immediately!